435700770-9-18-2026-52-CC-JJAG-DYFUJM-20261001153743

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 435700770
Report Date: 09/18/2026
Date Signed: 09/18/2026 11:56:26 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2026 and conducted by Evaluator Manel Estoesta

PUBLIC

COMPLAINT CONTROL NUMBER: 52-CC-20260812165956

FACILITY NAME:	LEVEL UP MONTESSORI - MILPITAS		FACILITY NUMBER:	435700770
ADMINISTRATOR:	MUTHULAKSHMI DHIVAKARAN		FACILITY TYPE:	860
ADDRESS:	301 S. ABBOTT AVE		TELEPHONE:	(408) 263-8802
CITY:	MILPITAS	STATE: CA	ZIP CODE:	95035
CAPACITY:	92	CENSUS: 42	DATE:	09/18/2026
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Director Muthulakshmi Dhivakaran		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff are not providing adequate supervision to the children in care.

INVESTIGATION FINDINGS:

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On 9/18/2026 at 8:30 am, Licensing Program Analyst (LPA) Manel Estoesta conducted a subsequent complaint investigation. LPA met with the director, Muthulakshmi Dhivakaran, and explained the nature of the visit. On this visit, there were 7 Staff Members, 7 Toddlers and 35 Preschool Children. The facility is running from Monday to Friday, 8:30 am to 5:30 pm.

The Reporting Party (RP) alleges the above allegation. During the investigation visits, LPA conducted room observations, interviews and reviewed facility records. LPA also obtained copies of relevant facility records.

In conclusion to the Departments investigation, the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted with the Director Muthulakshmi Dhivakaran.

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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