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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435700773
Report Date: 07/01/2026
Date Signed: 07/01/2026 10:51:44 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2026 and conducted by Evaluator Manel Estoesta
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260624154719
FACILITY NAME:RAINBOW CHILDHOOD EDUCATION CENTERFACILITY NUMBER:
435700773
ADMINISTRATOR:LAKSHIMI SHANMUGACANAGARIFACILITY TYPE:
860
ADDRESS:158 S MAIN STTELEPHONE:
(408) 781-8428
CITY:MILPITASSTATE: CAZIP CODE:
95035
CAPACITY:78CENSUS: 20DATE:
07/01/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Licensee / Director Helen Qiu TIME COMPLETED:
11:00 AM
ALLEGATION(S):
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1. Child's Medical Assessments - Staff did not provide a safe environment for children in care.
INVESTIGATION FINDINGS:
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On 7/1/2026 at 9:15 am, Licensing Program Analyst (LPA) Manel Estoesta conducted a subsequent complaint investigation visit. LPA met with the Licensee / Director Helen Qiu and explained the nature of the visit. During the visit, there were 6 staff members, 7 infants and 13 preschool children. The facility is operating from Monday to Friday, 8 am to 6 pm. This facility has an infant component (classroom 4), toddler component (classrooms 2 & 3), and preschool component (classroom 1).

The Reporting Party (RP) alleges the above allegation. During the investigation visits, LPA conducted room observations, interviews and reviewed facility records. LPA also obtained copies of relevant facility records.

Based on the interviews and reviewed records that LPA conducted, prior to Child 1 (C1) admission, the licensee was notified by C1’s parent, of C1’s aggressive behaviors, including but not limited to, hitting and biting towards other children in care from C1’s previous childcare providers.


Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2026 and conducted by Evaluator Manel Estoesta
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260624154719

FACILITY NAME:RAINBOW CHILDHOOD EDUCATION CENTERFACILITY NUMBER:
435700773
ADMINISTRATOR:LAKSHIMI SHANMUGACANAGARIFACILITY TYPE:
860
ADDRESS:158 S MAIN STTELEPHONE:
(408) 781-8428
CITY:MILPITASSTATE:CAZIP CODE:
95035
CAPACITY:78CENSUS: 20DATE:
07/01/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Licensee / Director Helen Qiu TIME COMPLETED:
11:00 AM
ALLEGATION(S):
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2. Health-Related Services - Staff did not report incidents to child's responsible party.
INVESTIGATION FINDINGS:
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On 7/1/2026 at 9:15 am, Licensing Program Analyst (LPA) Manel Estoesta conducted a subsequent complaint investigation visit. LPA met with the Licensee / Director Helen Qiu and explained the nature of the visit. During the visit, there were 6 staff members, 7 infants and 13 preschool children. The facility is operating from Monday to Friday, 8 am to 6 pm. This facility has an infant component (classroom 4), toddler component (classrooms 2 & 3), and preschool component (classroom 1).

The Reporting Party (RP) alleges the above allegation. During the investigation visits, LPA conducted room observations, interviews and reviewed facility records. LPA also obtained copies of relevant facility records.

In conclusion to the Departments investigation, the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted with the Licensee / Director, Helen Qiu.
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 52-CC-20260624154719
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: RAINBOW CHILDHOOD EDUCATION CENTER
FACILITY NUMBER: 435700773
VISIT DATE: 07/01/2026
NARRATIVE
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The licensee failed to obtain C1’s medical assessment to assess whether the center can provide necessary health-related services to the child. This resulted in C1’s reported multiple biting incidents towards Child 2 (C2) and rmultiple reported aggressive behaviors incidents (hitting) towards staff members.

The licensee was not in compliance with the section Child's Medical Assessments 101220 (a).

The preponderance of evidence standard has been met; therefore, the above allegation is to be SUBSTANTIATED.

LPA Estoesta informed the Director that this report dated 7/1/2026, included a Type B deficiency which can be or may be posted as there is a potential risk to the health, safety, or personal rights of children in care.

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Licensee / Director, Helen Qiu.

SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 52-CC-20260624154719
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: RAINBOW CHILDHOOD EDUCATION CENTER
FACILITY NUMBER: 435700773
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/01/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/15/2026
Section Cited
CCR
101220(a)
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Child's Medical Assessments 101220 (a) - Prior to, or within 30 calendar days following the enrollment of a child, the licensee shall obtain a written medical assessment of the child. This medical assessment enables the licensee to assess whether the center can provide necessary health-related services to the child.
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LPA Estoesta advised the licensee /director to develop a plan of correction (POC) and the POC submit proof to the Oakland Child Care Regional Office via mail only on or before the POC due date.

LPA and the Director discussed the POC, that it shall describe how it will bring their facility into compliance, and it must be measurable and verifiable. It included but not limited to maintaning incident reports documentation, staff training and meetings.
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This requirement is not met as evidenced by,

Based on the interviews and reviewed records that LPA conducted, prior to Child 1 (C1) admission, the licensee was notified by C1’s parent, of C1’s aggressive behaviors, including but not limited to, hitting and biting towards other children in care from C1’s previous childcare providers. The licensee failed to obtain C1’s medical assessment to assess whether the center can provide necessary health-related services to the child. This resulted in C1’s reported multiple biting incidents towards C2 and rmultiple reported aggressive behaviors incidents (hitting) towards staff members.

This poses a potential risk to health, safety or personal rights to children in care.
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The director stated that she will obtain a written medical assessment as described on section 101220(a), and will develop a written behavior plan.

A behavior plan is a collaborative strategy between parents and teachers to reinforce positive behaviors and manage challenging ones. It identifies the triggers for specific behaviors, outlines proactive classroom accommodations, and ensures consistency between home and school.

LPA recommended to the Director that the licensee can register to the CCLD's Technical Support Program (TSP) which is FREE, voluntary, and a non-enforcement service of Community Care Licensing to assist childcare providers experiencing compliance challenges.

LPA also provided a copy of the CHILD CARE ADVOCATE PROGRAM flyer to the director.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4