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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 475407997
Report Date: 05/17/2024
Date Signed: 05/28/2024 08:52:17 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2024 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240304093124
FACILITY NAME:HARRIS, SARA FAMILY CHILD CARE HOMEFACILITY NUMBER:
475407997
ADMINISTRATOR:HARRIS, SARAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(541) 913-7720
CITY:WEEDSTATE: CAZIP CODE:
96094
CAPACITY:14CENSUS: 0DATE:
05/17/2024
UNANNOUNCEDTIME BEGAN:
01:35 PM
MET WITH:Sara Harris, LicenseeTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Children are not served adequate food
Staff did not meet daycare child’s diapering needs.
Facility has broken toys posing a hazard to children.
INVESTIGATION FINDINGS:
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On May 17 2024 at 3:35pm, Licensing Program Analyst (LPA) Nicolette Cunningham conducted an unannounced complaint inspection, and met with licensee Sara Harris. It was alleged that children are not served adequate food, staff did not meet daycare child’s diapering needs, and facility has broken toys posing a hazard to children. On 3/7/24 LPA interviewed licensee Harris who denied the allegation. Licensee Harris stated she provides adequate food that meets the food program guidelines and staff check children’s diapers when they switch activities (i.e. – before lunch, before nap, before outdoor playtime and before departing). Licensee Harris also stated broken toys are removed from the playroom.

During the investigation, eight parents (P1-P7 and P9) and five witnesses (W1, W7, 8, 9, 10 & 12) were interviewed on 3/13, 3/15, 3/18, and 4/23/24. Some children were not verbal, too young to interview, unavailable for interview or did not qualify to be interviewed.

Continued on 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 13-CC-20240304093124
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: HARRIS, SARA FAMILY CHILD CARE HOME
FACILITY NUMBER: 475407997
VISIT DATE: 05/17/2024
NARRATIVE
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P9 and W5 reported children did not receive sufficient amounts of food during the day and P3 and P5 reported they heard the licensee served old food. P2 and W1 reported the licensee served top of ramen for lunch.

P1 reported they did not feel the licensee changed children as needed. P5 reported their child experienced diaper rash while attending the facility. P9 reported on multiple dates their child left with a diaper full of cold urine. W5 reported a child left the facility with a full diaper. P7 stated staff do a good job of changing diapers.

W1 stated she observed broken toys that a dog chewed on. W1 remembers seeing small broken pieces of plastic from baby teething toys on the ground which were accessible to infants. W5 reported observing small pieces of plastic scattered around the facility that were accessible to children. P2 and P12 reported they did not see broken toys but added that the licensee did not have sufficient toys for children to play with.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with Licensee Sara Harris.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 13-CC-20240304093124
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: HARRIS, SARA FAMILY CHILD CARE HOME
FACILITY NUMBER: 475407997
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/17/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/24/2024
Section Cited
CCR
102423(a)(2)
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To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.
This requirement was not met as evidenced by: Based on interviews, the licensee did not comply with the section cited above in multiple children did not receive sufficient or safe food to eat which poses a potential health, safety or personal rights risk to children in care.
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The licensee stated she is no longer operating the FCCH. The licensee stated if she operates in the future she will provide more training to staff.
Type B
05/24/2024
Section Cited
CCR
102417(d)
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The home shall provide safe toys, play equipment and materials.

This requirement was not met as evidenced by: Based on interviews, the licensee did not comply with the section cited above in multiple small pieces of plastic were accessible to children which poses a potential health, safety or personal rights risk to children in care.
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The licensee stated she is getting rid of all daycare toys and if she decides to reopen she will obtain new toys.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 13-CC-20240304093124
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: HARRIS, SARA FAMILY CHILD CARE HOME
FACILITY NUMBER: 475407997
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/17/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/24/2024
Section Cited
CCR
102423(a)(2)
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2
3
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7
To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.
This requirement was not met as evidenced by: Based on interviews, the licensee did not comply with the section cited above in multiple children did not receive a diaper change when needed which poses a potential health, safety or personal rights risk to children in care.
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The licensee stated she will prepare a detailed plan on how she will ensure children receive a diaper change when needed. Licensee will send plan to LPA @ [email protected].
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2024 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240304093124

FACILITY NAME:HARRIS, SARA FAMILY CHILD CARE HOMEFACILITY NUMBER:
475407997
ADMINISTRATOR:HARRIS, SARAFACILITY TYPE:
810
ADDRESS:19131 2ND AVENUETELEPHONE:
(541) 913-7720
CITY:WEEDSTATE: CAZIP CODE:
96094
CAPACITY:14CENSUS: 0DATE:
05/17/2024
UNANNOUNCEDTIME BEGAN:
01:35 PM
MET WITH:Sara Harris, LicenseeTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Facility has an infestation of bed bugs.
INVESTIGATION FINDINGS:
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On May 17, 2024 at 3:35pm pm, Licensing Program Analyst (LPA) Nicolette Cunningham conducted an unannounced complaint inspection, and met with licensee Sara Harris. It was alleged the facility has an infestation of bed bugs. On 3/7/24, LPA interviewed licensee Harris who denied all the allegations. Licensee Harris stated she dealt with bed bugs about a year ago but has not noticed anything to cause her to suspect bed bugs are currently in her home.

Eight parents (P1-P7 and P9) and five witnesses ((W1, W7, 8, 9, 10 & 12) were interviewed on 3/13, 3/15, 3/18, and 4/23/24.

Ten parents and witnesses did not report observing bed bugs at the facility. W10 stated they have not observed bed bugs but added they do not lay on the floor so it would be hard for them to see bed bugs. P1 stated her child came home with little bite marks all over their body but they are not sure what caused the bumps. P2 reported a concern of bed bugs because of the condition of the home.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 13-CC-20240304093124
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: HARRIS, SARA FAMILY CHILD CARE HOME
FACILITY NUMBER: 475407997
VISIT DATE: 05/17/2024
NARRATIVE
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On 3/7/24, LPA Cunningham toured and photographed the home. LPA did not observe bed bugs but did observe crumbs, dirt, and debris on couch cushions and the carpet.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with licensee Sara Harris.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 6