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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493001831
Report Date: 08/14/2026
Date Signed: 08/14/2026 02:04:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2026 and conducted by Evaluator Yang Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20260522111313
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
493001831
ADMINISTRATOR:DEL CALVO, NICOLEFACILITY TYPE:
850
ADDRESS:6150 STATE FARM DRIVETELEPHONE:
(707) 584-0124
CITY:ROHNERT PARKSTATE: CAZIP CODE:
94928
CAPACITY:96CENSUS: 31DATE:
08/14/2026
UNANNOUNCEDTIME BEGAN:
10:43 AM
MET WITH:Nicole Del CalvoTIME COMPLETED:
11:39 AM
ALLEGATION(S):
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Staff does not allow day care children adequate time to eat meals.
INVESTIGATION FINDINGS:
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A follow-up complaint investigation was conducted today by Licensing Program Analyst (LPA) Yang to deliver the findings of the investigation. The complaint alleged that facility staff did not allow preschool-aged children adequate time to consume their meals. Specifically, it was alleged that Staff S2 allotted preschool-aged children approximately five minutes to eat their meals, rushed the children while they were eating, and threatened to discard food that the children had not finished consuming.

During the initial complaint investigation conducted on May 27, 2026, the LPA interviewed the facility’s Center Director, Nicole Del Calvo (Staff S1), regarding the allegation. During the interview, the Director acknowledged that the reported incidents had occurred. The Director stated that, after receiving corroborating reports from other staff members regarding Staff S2’s conduct, S2 was issued a written disciplinary action and provided coaching for violating company policy and Title 22 regulations pertaining to children’s personal rights. (Continued on LIC9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20260522111313
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001831
VISIT DATE: 08/14/2026
NARRATIVE
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The Director stated that on May 22, 2026, Staff S2 was issued a written warning based on reports that S2 had withheld food from children as a form of discipline, threatened children with consequences if they did not behave, and discarded a child’s food after the child did not comply with S2’s directions. The Director stated that she takes these violations seriously and recognized the importance of ensuring that staff understand and follow the facility’s policies and applicable Title 22 requirements regarding children’s personal rights. The Director stated that she worked directly with Staff S2 to provide additional training and coaching regarding appropriate methods of interacting with children and managing behavior. The Director stated that the training was intended to help S2 understand that food and mealtimes should not be used as a form of discipline or as a consequence for a child’s behavior.

The Director stated that Staff S2 was given an opportunity to learn from the incident and was provided guidance regarding appropriate, non-punitive methods of addressing children’s behavior. The Director further stated that she will continue to monitor S2’s performance and provide additional direction as needed to ensure that staff practices remain consistent with facility policy and children’s personal rights.

As part of the investigation, LPA interviewed Staff S2 through S5 regarding the allegation. During her interview, Staff S2 acknowledged that the allegation was true and stated that she rushed children during their meal time and threatened to discard their food if not consumed quickly enough. S2 attributed her actions to a lack of training and experience working with preschool-aged children having only worked in a preschool setting for approximately one month. S2 stated that she did not have any ill intent and did not intend to violate the personal rights of any child. S2 stated that, following the incident, she was provided additional training and guidance by the Center Director regarding appropriate mealtime practices and interactions with children. S2 stated that she learned from the incident and understood that her actions were inappropriate.

Interviews with Staff S3 through S5 were conducted on May 27, 2026, and July 22, 2026. The information obtained during these interviews corroborated the statements provided by the Center Director regarding Staff S2’s conduct. The information obtained from the interviews was consistent with the allegation that S2 had engaged in inappropriate mealtime practices, including using food or mealtime as a form of discipline.

Based on the Center Director's admission, corroborating staff interviews, and documentation reviewed during the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is substantiated. A violation of the California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. An exit interview was conducted and this report was reviewed and discussed with Center Director Nicole Del Calvo. Appeal rights were provided. The Notice of Site Visit shall be posted for 30 consecutive days.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20260522111313
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001831
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/14/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/31/2026
Section Cited
CCR
101223(a)(3)
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Personal Rights.To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not met as evidenced by:
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The Director will provide S2 training on Title 22, Section 101223, children’s personal rights, and appropriate behavior-management practices, including the prohibition against using food as discipline. Additionally, S2 will view CCLD's training video on "Children's Personal Rights in Child Care"at https://ccld.childcarevideos.org/child-care-center-operators/childrens-personal-rights-in-child-care/
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Based on the Center Director’s admission, corroborating staff interviews, and documentation reviewed during the investigation, it was corroborated that Staff S2 violated children’s personal rights by using food and mealtime as a form of discipline. Specifically, Staff S2 withheld food from children as a consequence for their behavior, threatened children with consequences if they did not behave, and discarded a child’s food after the child did not comply with S2’s directions. This poses a potential health and safety risk to children in care.
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Training will be documented. The Director will conduct and document ongoing observations of S2 to ensure compliance and appropriate interactions with children. Documentation of the training and monitoring will be submitted to CCLD by the POC due date as proof of correction.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3