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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493010863
Report Date: 09/10/2026
Date Signed: 09/10/2026 12:27:11 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2026 and conducted by Evaluator Amy Strother
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20260616112750
FACILITY NAME:BRIGHT STAR GROUP LLC.FACILITY NUMBER:
493010863
ADMINISTRATOR:MONICA DESORFACILITY TYPE:
860
ADDRESS:28 MAXWELL CT.TELEPHONE:
(707) 217-4032
CITY:SANTA ROSASTATE: CAZIP CODE:
95401
CAPACITY:45CENSUS: 5DATE:
09/10/2026
UNANNOUNCEDTIME BEGAN:
09:57 AM
MET WITH:Monika DesorTIME COMPLETED:
12:26 PM
ALLEGATION(S):
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Staff not properly cleaning daycare child during diaper changes.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Amy Strother made a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with facility representative, Monika Desor (S3). The following has been alleged, 1. Staff not properly cleaning daycare child during diaper changes, specifically that the week of 05/11/26 a child came home with a poorly cleaned diaper area including some fecal residue.

During the initial investigation inspection on 06/22/26 LPA Strother toured the facility, received a current roster of children in care, reviewed records and conducted an interview with staff (S3).

S3 stated that on one occasion it was brought to her attention by a parent that their child was not thoroughly cleaned during a diaper change and that it only happened once. S3 stated that she didn’t have any concerns about diapering, but brought the parents concern to the staff person she thought changed the diaper.

Continue on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20260616112750
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: BRIGHT STAR GROUP LLC.
FACILITY NUMBER: 493010863
VISIT DATE: 09/10/2026
NARRATIVE
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During the investigation LPA Strother interviewed six adults, (A1-A6) and three former staff (S2, S4 & S5) between 06/15/26 and 09/02/26, with three attempts made to conduct an interview with S1 between 09/04/26 and 09/09/26.

All six adults shared experiences of observing that their child was not thoroughly wiped while at the facility. Four out of 6 adults stated that their child had fecal matter on their skin from not being thoroughly wiped during a diaper change while in care at the facility. One adult stated that their child was newly potty trained when enrolled but felt that their child was not getting support in getting fully wiped. The adult stated that this was despite Desor stating that the facility offered potty training and the adult informing Desor at the time of enrollment that their child still needed assistance, resulting in rashes developing.

Only one staff corroborated that a couple of parents had complained that their child was not thoroughly cleaned during a diaper change at the facility.

On 06/22/26 LPA Strother received an email with documentation of a text message sent between a parent (a different parent from the one S3 mentioned during the 06/22/26 interview with LPA) and Desor (S3). The text message was sent to Desor on 02/27/26 stating that when their child got home from the facility there was “poop” that wasn’t wiped off still on the child’s buttock. Desor replied, stating that she would ask staff about it on Monday, apologizing for the incident and thanking the parent for letting her know.

Based interviews conducted and a review of records received, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 are cited on the attached LIC9099-D.

This report was reviewed and discussed with Facility Representative, Monika Desor. Appeal Rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20260616112750
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: BRIGHT STAR GROUP LLC.
FACILITY NUMBER: 493010863
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/24/2026
Section Cited
CCR
101223(a)(2)
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(a)The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

This requirement was not met as evidenced by evidenced by:
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S3 stated that she will talk to staff about how to change diapers, next watch the staff change a diaper, then discuss any changes S3 would like the staff to make.

S3 will submit written plan for staff training to LPA Strother's email: [email protected] by 09/24/26.
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Based on interviews multiple children, came home from the facility with fecal matter on their skin, due to not being thoroughly wiped during diaper changes or a rash due to not getting the required assistance with toileting, which poses a potential personal rights risk or health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
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