543801693-8-27-2026-57-CC-CBRN-DXQR9F-20260908124924

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 543801693
Report Date: 08/27/2026
Date Signed: 08/27/2026 02:28:43 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2026 and conducted by Evaluator Xona Xayavong

PUBLIC

COMPLAINT CONTROL NUMBER: 57-CC-20260623095229

FACILITY NAME:	FAMILY F.O.C.U.S.		FACILITY NUMBER:	543801693
ADMINISTRATOR:	TANNER, PRUDY J		FACILITY TYPE:	850
ADDRESS:	1504 S. KESSING		TELEPHONE:	(559) 784-2214
CITY:	PORTERVILLE	STATE: CA	ZIP CODE:	93257
CAPACITY:	21	CENSUS: 10	DATE:	08/27/2026
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Site Supervisor Megan Doyle		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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1. Staff did not meet the child’s diapering care needs resulting in a rash.
2. Staff did not provide sufficient drinking water to child in care.
3. Staff did not follow the child’s modified diet.
4. Staff exposed the child to the sun for an extended period of time.

INVESTIGATION FINDINGS:

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On August 27, 2026, Licensing Program Analysts (LPAs) Xona Xayavong and Valentin Hernandez conducted an unannounced complaint inspection. LPAs toured the inside and outside of the facility and a census was taken. LPAs met with Site Supervisor Megan Doyel. LPAs explained the purpose of the inspection was to deliver findings regarding allegations received by the Department.

During the course of the investigation, LPA Xayavong conducted three unannounced complaint inspections, interviewed staff, parents, and children, reviewed facility records and documentation, and observed the facility environment.

Allegation: Staff did not meet a child’s diapering care needs.
During interviews, parents expressed positive feedback regarding diapering practices, and staff confirmed that periodic diaper checks are conducted throughout the day. LPA reviewed diaper logs documenting multiple entries throughout the day for children. (Continue LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Xona Xayavong
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 57-CC-20260623095229

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: FAMILY F.O.C.U.S.	FACILITY NUMBER: 543801693
	VISIT DATE: 08/27/2026

NARRATIVE

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LPA was unable to obtain sufficient evidence to determine that staff failed to meet the child’s diapering care needs.

Although the concern may have occurred or could be valid, a preponderance of evidence does not exist to prove the alleged violation did or did not occur. The allegation is UNSUBSTANTIATED.

Allegation: Staff did not provide sufficient drinking water to a child in care.
Interviews and observations confirmed that the facility keeps multiple gallons of water available, including refrigerated water for immediate use. Staff reported that water is offered frequently throughout the day, especially during outdoor activities. LPA observed a substantial supply of drinking water stored on site. LPA was unable to obtain sufficient evidence to determine that staff failed to provide adequate drinking water.

Although the concern may have occurred or could be valid, a preponderance of evidence does not exist to prove the alleged violation did or did not occur. The allegation is UNSUBSTANTIATED.

Allegation: Staff did not follow a child’s modified diet.
Interviews with parents confirmed that the facility provides alternative meals and snacks to accommodate dietary restrictions. LPA reviewed menus and documentation showing modified dietary plans for children requiring allergen specific diets and verified this information in children’s files. LPA also observed posted documentation in the kitchen noting children with modified diets. LPA was unable to obtain sufficient evidence to determine that staff failed to follow the child’s dietary accommodations.

Although the concern may have occurred or could be valid, a preponderance of evidence does not exist to prove the alleged violation did or did not occur. The allegation is UNSUBSTANTIATED.

Allegation: Staff exposed a child to the sun for an extended period of time.
Staff stated that children are not allowed outdoors when temperatures exceed 90 degrees. Parents shared that they are informed of the facility’s heat safety practices and encouraged to provide hats and sunscreen. LPA was unable to obtain sufficient evidence to determine that the child was exposed to the sun for an extended period. (Continue on LIC 9099-C)

SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Xona Xayavong
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026

LIC9099 (FAS) - (06/04)

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Control Number 57-CC-20260623095229

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: FAMILY F.O.C.U.S.	FACILITY NUMBER: 543801693
	VISIT DATE: 08/27/2026

NARRATIVE

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Although the concern may have occurred or could be valid, a preponderance of evidence does not exist to prove the alleged violation did or did not occur. The allegation is UNSUBSTANTIATED.

Per Title 22, Division 12, Chapter 1 of the California Code of Regulations, no deficiency is being cited during today’s inspection. Site Supervisor Megan Doyel was provided a copy of appeal rights. An exit interview was conducted, and the report was reviewed with Site Supervisor Megan Doyel. This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit was provided and is required to be posted for 30 days.

SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Xona Xayavong
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026

LIC9099 (FAS) - (06/04)

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