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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566217576
Report Date: 09/01/2026
Date Signed: 09/01/2026 12:57:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2026 and conducted by Evaluator Shane Loftus
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20260630105609
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
566217576
ADMINISTRATOR:NICOLA ADAMSFACILITY TYPE:
860
ADDRESS:749 WENDY DRIVETELEPHONE:
(805) 262-2428
CITY:NEWBURY PARKSTATE: CAZIP CODE:
91320
CAPACITY:162CENSUS: 71DATE:
09/01/2026
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Nicola AdamsTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff are inappropriately restraining day care child in care.
INVESTIGATION FINDINGS:
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On 09/01/2026 Licensing Program Analyst (LPA) Shane Loftus conducted an unannounced inspection of the Child Care Center (CCC) to deliver findings regarding the allegation noted above. LPA met with Nicola Adams, Director of the CCC, and explained the purpose of the inspection. LPA in the company of the Director toured the interior and exterior of the CCC. LPA notes seventy-one (71) children are in care at the time of the inspection, along with twelve (12) staff providing care and supervision.

The investigation included two unannounced inspections, interviews and observations. Interviews were conducted with the reporting party, CCC staff, and parents of children currently and formerly enrolled. LPA notes children in care were not interviewed as part of this investigation.

LPA’s interviews and observations did not corroborate the allegation noted above. LPA found that CCC staff provide each child in care with safe, healthful, and comfortable accommodations, supervision, and care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Shane Loftus
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20260630105609
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 566217576
VISIT DATE: 09/01/2026
NARRATIVE
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Staff consistently reported that they do not restrain children in care, and parent interviews did not provide information indicating that inappropriate restraint has ever occurred.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Director, Nicola Adams. Director was provided with Appeal Rights (LIC 9058) and a Notice of Site Visit (LIC 9213). Notice of Site Visit must be posted for 30 days or a civil penalty of $100 may apply.

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Shane Loftus
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2