<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 574500624
Report Date: 09/10/2026
Date Signed: 09/10/2026 01:02:11 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2026 and conducted by Evaluator Lauren Scott
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20260825144128
FACILITY NAME:WOODLAND HAVEN PRESCHOOLFACILITY NUMBER:
574500624
ADMINISTRATOR:ASHLEY TOBURENFACILITY TYPE:
850
ADDRESS:1730 COTTONWOOD STREETTELEPHONE:
(530) 312-6690
CITY:WOODLANDSTATE: CAZIP CODE:
95695
CAPACITY:60CENSUS: 30DATE:
09/10/2026
UNANNOUNCEDTIME BEGAN:
11:40 AM
MET WITH:Ashley ToburenTIME COMPLETED:
01:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not properly supervising day care children resulting in injuries
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 10, 2026, Licensing Program Analyst (LPA) Lauren Scott met with Director, Ashley Toburen to deliver the findings of the complaint investigation regarding the above allegation.
During the course of the investigation, LPA Scott conducted interviews and obtained information pertaining to the allegation. It was alleged that staff are not properly supervising day care children, resulting in injuries. Through interviews, it was revealed that although injuries may take place, supervision was not a concern. All injuries appear to be being observed, documented and reported to families.
Based on the information obtained throughout the course of this investigation the above allegations could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the finding is UNSUBSTANTIATED.
Exit interview was conducted. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Lauren Scott
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 1