Hope House Knowledge Center

“On October 8, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding improper mixing of age groups, failing to have an understanding and respect for children and their needs, and failing to have and follow a procedure for reporting accidents or critical incidents involving the child and other important information relating to the child. An investigation was conducted on October 9, 2026. According to staff interviews, video footage reviewed, and documentation provided, this complaint is substantiated for failing to have an understanding and respect for children and their needs as a staff member had two children clean up another child s saliva on the floor. There is no evidence to substantiate improper mixing of age groups as this occurred within the first 90 minutes of the center s operating hours and mixing of age groups are allowed during the first and last 90 minutes of the day. There is no evidence to substantiate this complaint for failing to have and follow a procedure for reporting accidents or critical incidents involving the child and other important information relating to the child. Staff members were not aware of the child choking on candy until much later as the child was not in obvious distress and it was only reported to staff members that the child vomited or spit up, not choked. Additional concerns noted are a lack of supervision when a staff member stated they left the classroom of children alone for about thirty seconds to go to the kitchen, inaccurate attendance records as a child was not signed into the classroom where they were present at the time of the incident, and incorrect staff-to-child ratio with at least fourteen children present including a two-year-old with one staff member according to video footage reviewed.”

“On July 29, 2026, and July 30, 2026, the Office of Child Care Licensing (OCCL) received two complaints regarding disrespectful communication by staff. An investigation began on August 4, 2026, and concluded on August 14, 2026. Based on staff interviews and documentation received, this complaint is substantiated for disrespectful communication by staff. All staff members interviewed stated Staff #1 was suspended for a period of time due to disrespectful communication with a parent. Administrator #1 confirmed this was part of the reason that Staff #1 was suspended.”

“Ensure child files are complete. Blood lead screening for Child #5 and #16. Parent's Right to Know and screen time permission for Child #4.”

“Ensure all staff are fingerprinted every 5 years. Send eligibility letter for Staff #2.”

“Ensure staff files are complete. Staff #1 and #4 need a health appraisal with TB test. Staff #3 needs 4 references. Send to OCCL.”

“Ensure all children 12 months and older have a blood lead screening. Send Child #5's results to OCCL.”

“Ensure radon testing is done every 5 years- send result to OCCL. Ensure paint bucket is removed from girl's bathroom. Send a picture.”

“Ensure back of toilet in little girls room is fixed or replaced. Send a picture.”

“On May 31, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratio. An investigation was begun on June 12, 2024, and concluded on June 24, 2024. This complaint is substantiated for incorrect staff-to-child ratio because based on documentation received, there were multiple instances where it appeared there were no staff members in the room with children for up to two hours. Additional concerns noted were staff members failing to keep an accurate record of staff s exact hours worked in each classroom and not keeping accurate child attendance records because according to documentation received, staff members failed to sign out of tracking sheets and staff members failed to sign children out of the classroom at the end of the day.”

“On January 30, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding unsafe transportation of children. An investigation was conducted on February 5, 2024, and on February 6, 2024. Based on the results of this investigation, this complaint is substantiated because [name withheld] stated the center is transporting children in vehicles that do not have a traveling first aid kit and a dry chemical fire extinguisher. This complaint is also substantiated for transporting children without having a policy regarding this transportation in the parent/guardian handbook.”

“Ensure outlet panel is installed in the School-Age 1 room. Send a picture to OCCL.”

“Ensure all medication is in its original packaging with the prescription label. Send a picture to OCCL.”

“Ensure monthly infant feeding schedules are updated at least monthly. Send a picture of all infant schedules.”

“On July 5, 2023, and July 6, 2023, two complaints were called into the Child Abuse and Neglect Report Line and not accepted for investigation by the Institutional Abuse Unit (IAU). On July 5, 2023, the Office of Child Care Licensing (OCCL) received the complaints and conducted an investigation on July 6, 2023. This complaint is substantiated for inappropriate adult behavior because staff members statements and video footage confirmed Staff #1 lifted her foot to keep Child #1 in the classroom and her foot made physical contact with Child #1. This resulted in Child #1 falling onto the floor. Additionally, [name withheld] confirmed she took Child #3 out of the center in her personal vehicle without Parent #1 s permission or knowledge.”

“Submit a health appraisal w/ TB for one staff member to complete staff files.”

“Provide the following documentation to complete the children's files: blood lead screening results for 5 children; a health appraisal with immunizations for one child.”

“Provide documentation of the repair to the wall in the school age room.”

“On May 25, 2022, OCCL received a complaint regarding lack of supervision and improper staff-to-child ratio. The complaint is substantiated for lack of supervision because during the investigation visit staff acknowledged occasionally Child #1 had suddenly left his group to go to [name withheld] in the office. There is no evidence for improper staff-to-child ratio because Child #1 did not join another classroom.”