C4d Kidz

“OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. The Office of Child Care Licensing (OCCL) received a complaint on August 5, 2026, regarding lack of positive behavior supports and not following accident/injury procedures. An investigation was conducted on August 28, 2026. This complaint is substantiated for not following accident/ injury procedures because the center failed to notify OCCL within one business day after a child received outside medical attention. There is no evidence to substantiate lack of positive behavior supports because staff stated they had waited to remove the toy once the child stood up and never physically touched the child.”

“The Office of Child Care Licensing (OCCL) received a complaint on December 4, 2025, regarding improper staff-to-child ratio, not providing truthful information, not following meal pattern requirements, and not having a top and bottom covering for nap. An investigation began on December 10, 2025, and concluded on December 23, 2025. This complaint is substantiated for not providing truthful information because on December 10, 2025, a staff member was signed into a classroom on attendance records from 7:30 am until 9:00 am but according to staff interviews was not present in the classroom. This complaint is substantiated for not following meal plan requirements because according to staff, changes to the menu were not documented on December 4, 2025, and December 10, 2025. This complaint is substantiated for improper staff-to-child ratio because according to attendance records between December 1, 2025, and December 5, 2025, there were several classrooms over ratio with one staff member. There is no evidence to substantiate not having a top or bottom cover at naptime because staff stated children are given a blanket from the center s extras when they do not have one. A concern noted was according to attendance records on December 3, 2025, an unqualified staff member was alone with up to 18 children from 2:00 pm until 3:33pm. A concern noted was according to attendance records, classrooms were over room capacity on several occasions. A concern noted was several staff members were not signed out on the attendance records.”

“Ensure staff files are complete. 14 staff need professional development plans. One staff need annual review of abuse and neglect. One staff needs orientation. Two staff need OCCL's health and safety training. Five staff need references. Seven staff letter of eligibility on file. Three staff need adult abuse registry check. One staff needs a health appraisal with TB screening. Two staff need release of employment. Four staff need service letters with documented attempts.”

“Ensure child files are complete. Three children need blood lead screening results. Two children need updated immunizations. One child need a development plan.”

“Ensure classrooms have a covered trash can.”

“Ensure fall zones have enough material to absorb falls. Ensure gates are self-closing/self-latching.”

“Ensure classrooms have enough materials. Two classrooms need science materials.”

“Ensure proper staff to child ratio and group size at all times. Specialist noted 16 one and two-year-old children combined for nap. This was discussed and corrected when four children were moved to another classroom. Specialist also noted the three-year-old classroom out of ratio with 11 children and one staff member. This was corrected when one child was moved to another classroom.”

“Ensure staff files are complete. Ten staff members need an updated and completed PD plan. Two staff need CPR/FA. Two staff need 13 hours of annual training.”

“Ensure child files are complete. Two children need current health appraisals with blood lead screening results. One child needs health appraisal, immunizations and blood lead screening results. One child needs health appraisal with immunizations.”

“Ensure floors, walls and counters are clean. Specialist noted the school age room needed tables wipes and floors cleaned.”

“Ensure there are enough supplies for the classroom. The pre-K classroom needs art supplies.”

“Ensure daily activity schedule is posted. School age classroom needs a schedule posted which includes free play, outdoor and staff guided activities.”

“On July 29, 2024, the Office of Child Care Licensing received a complaint regarding lack of supervision, improper staff-to-child ratio, accident/injury procedures, not being truthful, and cleanliness. An investigation was conducted on July 29, 2024. This complaint is substantiated for improper staff-to-child ratio because according to attendance records on July 23, 2024, the toddler combined classroom was over ratio with seven one and two-year-olds with one staff member. There is no evidence to substantiate lack of supervision, not following accident/ injury procedures, or not being truthful because all staff interviewed stated the child did not injure her lip while in their care and while there were injury reports for other dates, there were none written for July 23, 2024. There is no evidence to substantiate lack of cleanliness because at the time of the visit, rooms were clean and well maintained. Staff also stated a cleaning company had been hired. Additional concerns noted were exceeding maximum group size because according to attendance records on July 22, 2024, the toddler combined classroom was over maximum group size from 9:00 am until 9:30 am, an unqualified staff member under 18 was left alone with 12 one and two-year-olds from 12:00 pm until 1:00 pm on July 25, 2024, and one child was not signed out on the attendance records.”

“Ensure staff files are complete. Two staff need CPR/FA. One Staff needs Administration of Medication certification. Two staff need annual review of abuse and neglect. Two staff need orientation. Four staff need OCCL's health and safety training. One staff needs job description. Four staff need references. Three staff need employee declaration and drug/alcohol statement. Two staff need letters of eligibility on file. Three staff need health appraisal with TB. Three staff need release of employment. Three staff need service letters. Two staff need working papers on file.”

“Ensure child files are complete. One child needs days of attending. One child needs hours of attending, current health appraisal with immunizations and development plan. Three children need development plan. One child needs blood lead screening results.”

“Ensure areas are clean and safe to use. Specialist noted the 2 year old room had papers allover, chairs knocked over, and in general not ready to use. Ensure classrooms have a covered trash can. The two year old room and front classroom need a covered trash can.”

“Ensure outdoor play area is clean and safe to use. Specialist noted a broken bin and trash on playground. Ensure shade is provide outside. Ensure fall zones are covered with enough material to absorb falls. Areas around the slide need to be replenished.”

“Ensure there are enough materials for the children to use. The 3-4 year old classroom needs more blocks and manipulatives.”

“Ensure first aid kit is complete. Kit is missing an eye patch and tweezers.”

“Ensure there is enough water on hand to shelter in place for 24 hours.”

“Ensure weekly lesson plans are posted.”

“Ensure classrooms have a posted daily schedule.”

“Ensure Staff to child ratios and room capacity are maintained at all times. Specialist noted that the Pre K3 room was over with 21 children and three staff. This was discussed at the visit and corrected when the classrooms split into two groups. It was discussed that they will utilize the other side of the room or the extra classroom to maintain group size and room capacity.”

“Ensure staff files are complete. Staff #1 needs CPR/First Aid, PD plan, health appraisal with TB results, 2 references and service letter with 2 documented attempts or 4 references. Staff #2 needs PD plan, 2 references and service letter with 2 documented attempts or 4 reference letters. Staff # 3 needs CPR/First Aid certification, Administration of Medication certification, 2 references and service letter with 2 documented attempts or 4 references, and health appraisal with TB results.”

“Ensure child files are complete. Child #2 needs blood lead screening results. Child #3 needs blood lead screening results. Child#4 needs hours of attendance. Child #5 needs health appraisal, immunizations, and blood lead screening results. Child #6 needs blood lead screening results. Child #7 needs health appraisal and immunizations. Child #9 needs health appraisal and immunizations. Ensure child development plans are conducted after the first 45 days of enrollment. Child #1, #2, #3, #4, #5, #6, #7, and #9 need current development plan of file.”

“Ensure rest equipment is labeled. Label cots in the toddler 1 and toddler 2 rooms.”

“Ensure lesson plans contain opportunities for each special activity for 24 months and older. Pre K3 room was missing these activities on the current lesson plan”

“Ensure staff-to-child ratios are being followed at all times. Licensing Specialist noted during the visit that the Toddler room was over ratio with up to 7 children from 7:55 am until 8:05 am. This was corrected by the time of the visit. Ratios were discussed with the staff and tracking sheets from April 3, 2024 showed classrooms to be in ratio.”

“The Office of Child Care Licensing (OCCL) received a complaint regarding improper staff-to-child ratio. An investigation was conducted on February 28, 2024. This complaint is substantiated for improper staff-to-child ratio because according to attendance records for February 22, 2024, the combined morning classroom of children ages three to school age, had one staff member with up to 11 children from 7:43 am to 8:00 a.m. Additionally, there was one staff member with up to 15 three- and four-year-olds from 8:05 until 8:20 a.m. when another staff arrived. In the three-year old classroom, there was one staff member with 15 children from 8:40 a.m. until 9:00 a.m. On February 23, 2024, there was one staff member with up to 13 one- and two-year-olds from 8:08 a.m. until 9:00 a.m, and one staff member alone with up to 11 one- and two-year-olds from 4:00 p.m. until 5:09 p.m. The owner stated Staff #1 is present every day in the morning and he did not know why she was not signed in on the attendance records.”

“Ensure staff files are complete. Staff #1 needs CPR/First Aid certification, Administration of Medication certification, PD plan, OCCL's Health and Safety training, references, letter of eligibility, adult abuse registry check, and service letters or two documented attempts. Staff #2 needs Administration of Medication certification, PD plan, OCCL's Health and Safety training, references, adult abuse registry check, service letters or two documented attempts. Staff #3 needs CPR/First Aid, PD Plan, OCCL's Health and Safety training. Staff #4 needs CPR/First Aid, PD plan, OCCL's Health and Safety training, references, adult abuse registry check, health appraisal with TB results, release of employment and service letters or two documented attempts.”

“Ensure child files are complete. Two children need date of enrollment, One child needs hours/ days attending. Four children need current health appraisals and immunizations. Six children need blood lead screening results. Five children need developmental plans.”

“Ensure all sinks have hot and cold running water. Bathroom sinks were observed only having cold water. A plumber was in the process of fixing the issue at the end of the visit.”

“Ensure fall zones on playground have at least 6 inches of material. Specialist noted rubber material around playset needs to be replenished around slide areas.”

“Ensure classrooms have developmentally appropriate equipment and materials. Specialist noted that the Toddler 1 room was lacking materials such as blocks, manipulatives, art supplies, science and dramatic play items.”

“Ensure classrooms are set up with identifiable space with related items for activities. Specialist noted that the Toddler 1 room was missing a dramatic play and block area.”

“Ensure all areas, furnishings and equipment of the center are kept clean, hazard free and in safe condition. Specialists noted ceiling above several posts are in need of repair. Walls in the empty 1 year old room needs drywall repaired.”

“Ensure toilets are working to meet child to toilet ratios. Repair toilet in girls bathroom to be operable.”

“Ensure staff files are complete. Staff #1-8 needs Health and Safety for Child Care Professionals certification. Staff #,2#6,#7 need CPR/First Aid with hands on training. Staff #8 needs a Professional Development plan, Orientation, 2 references, Adult Abuse Registry check, a health appraisal with TB results, Service letter with 2 attempts or 2 additional references. Staff #3 needs a letter of eligibility on file, a release of employment with service letter attempts.”

“Ensure child files are complete. Child #1 needs hours of enrollment, hours and days attending, emergency card information. Child #2,#3 need emergency card information, health appraisal immunizations and blood lead test results. Child #4 needs blood lead test results. Child #5, #9 need a health appraisal, immunization and blood lead test results. Child #6 needs a health appraisal. Child #7,#8 needs an emergency card.”

“Ensure playground is free of hazards. Specialist observed a basketball hoop anchor that needs to be covered or removed. Ensure that gates exiting the playground open and close easily.”

“Ensure diapering stations have a disposable cover or mat.”

“Ensure lesson plans are posted. Toddler 2 room needs lesson plans posted.”

“Ensure daily schedule is posted in the classroom. Toddler 2 room needs daily schedule posted.”

“Ensure application is completed and submitted 60 days before license expires. Ensure business license is current.”

“Ensure the administrator is present and acting in the role at least 50% of the hours of operation. Owner/Administrator Singleton stated he has not documented his attendance since the end of May. Submit the administrator's attendance for the rest of July to OCCL.”

“Ensure trash cans are lined with a plastic bag. This was corrected when the two trash cans in the main bathrooms were lined with a trash bag.”

“Ensure staff-to-child ratios are maintained at all times. An aide was observed alone with a group of twelve napping preschool-age children. This was corrected when a qualified ECT entered the classroom.”

“Ensure the early childhood administrator is present at least 50 % of the hours of operation. Administrator Singleton was not present when the licensing specialists arrived. LS Kenton requested Administrator Singleton's attendance records. The staff member trained in the day-to-day operations did not know where the record is kept. Administrator Singleton arrived prior to the LS leaving. He could not located the records either. Submit Administrator Singleton's attendance for May 1, 2023 through May 19, 2023 to OCCL by May 22, 2023.”

“Ensure direct supervision is provided at all times. Upon entering the Toddler 2 classroom, LS Kenton counted 10 children present. Staff #1 stated eleven children are present. As the licensing specialists were re-counting, Staff #2 opened the door to the walk-in closet and a child was observed alone in the closet. This was corrected when the child entered the classroom. LS Kenton discussed with Administrator Singleton the idea of placing a sliding lock on the top of the closet door out of the children's reach.”

“Ensure children's attendance is documented with exact arrival and departure times and entered at the time of arrival and departure. Upon entering the Toddler 2 classroom, Staff #1 was entering the children's arrival times. It was approximately 9:25 am and the children were signed into the classroom at 9:00 am. This was discussed with Administrator Singleton and corrected when staff agreed to comply in the future. There were nine children present in the Preschool 3 classroom, but eight were signed in. This was corrected when the nineth child was signed into the classroom.”

“Discontinue the use of air fresheners. An air freshener was observed in the girls and the boys bathrooms. This was discussed and corrected when they were removed.”

“Submit a plan review and receive approval before making any changes to the indoor areas. The classroom in the middle of the center is no longer set up to provide care. Administrator Curtis Singleton stated he used the equipment and materials to set up the school-age classroom. He plans to purchase additional equipment/materials to set the middle classroom back up for care. The school-age classroom was split into two classrooms, pre-k on one side and school-age on the other side. Measurements will need to be taken of the new pre-k and school-age classrooms. This was discussed with Administrator Singleton and corrected when he agreed to comply in the future.”

“Ensure the center is ventilated to ensure the air quality provides a healthy environment for children and adults. Upon entering the building, the licensing specialists smelled an overwhelming sewage smell. The smell was the strongest in the front bathroom. Staff stated a child recently had a bowel movement; however, another staff stated she has smelled the smell since Monday.”

“Purchase a foot-activated trash can for diapers in the bathroom. The trash can is broke and the foot pedal no longer lifts the lid.”

“Air fresheners are prohibited. LS Sommer removed one spray from the school-age classroom. Upon arrival, a worker from EcoLab was spraying the facilities hallways, bathrooms, and kitchen. LS McPhatter asked to see the MSDS for the Alpine WSG being used which state "harmful to animals and humans", "cover kitchen surfaces", and do not apply to classrooms when in use". LS Sommer observed uncovered food and surfaces in the kitchen, and children walking the hallways sprayed, and using the sprayed bathrooms. LS Sommer spoke with the Director of OCCL who informed OCCL staff to evacuate the children to the playground, and have the children picked up immediately.”

“Upon arrival, LS Sommer and McPhatter observed the facility smelled of "sewage". LS Sommer spoke to one staff member who stated EcoLab was present spraying for possible pests and a plumber would be arriving that afternoon. Per the directive of the Director of OCCL, the facility was evacuated to the playground due to poor air quality and children were picked up by parents.”

“Ensure staff-to-child ratio is maintained. LS Sommer observed three children in the bathroom with one staff leaving 11 two-year-old children in the classroom with an early childhood intern. LS Sommer observed 11 three-year-old children alone with one staff.”

“Clean the kitchen floors and surfaces.”

“Mops used for cleaning must be rinsed, disinfected, wrung, and hung to dry. LS Sommer observed a mop in a mop bucket with dingy water in the kitchen.”

“Ensure staff-to-child ratio is maintained. Two staff were observed with 27 children, four-years-old to school-age; 13 children were school-age. This was discussed and corrected when another staff arrived and the preschool-age children were separated from the school-agers.”

“LS Sommer called the phone number listed on the front door and Staff #1 answered the phone but was not present. Staff #1 stated the number listed is a cellphone and provided the facilities phone number on location to OCCL. This was discussed and staff agreed to comply.”

“Ensure the building has sufficient staffing to operate. Upon arrival, the facility had five classrooms open with four qualified and eligible staff present. Prior to Staff #1 arriving, not all staff could have lunch or bathroom breaks. LS [name withheld] informed Staff #1 over the phone herself or [name withheld] needed to come to the facility to assist with staffing.”

“Upon arrival, LS Sommer observed Staff #7, an aide, alone with nine three-year-old children. Prior to checking the classrooms during the walk around, Staff #7 combined with Staff #4 for naptime.”

“Ensure staff files are complete. Staff #1 needs CPR/ First Aid, a professional development plan, annual review of safe sleep, and annual review of abuse and neglect. Staff #2 needs a professional development plan, annual review of safe sleep, ad annual review of abuse and neglect. Staff #3 a professional development plan, annual review of safe sleep, ad annual review of abuse and neglect. Staff 4 needs a professional development plan. Staff #5 a professional development plan, annual review of safe sleep, ad annual review of abuse and neglect, and a letter of eligibility on file. Staff #6 needs a professional development plan, annual review of safe sleep, ad annual review of abuse and neglect, and a letter of eligibility on file. Staff #7 needs CPR/ First Aid, two service letters, and a DEEDS submission on file. Staff #8 needs CPR/ First Aid, criminal history eligibility, a health appraisal on OCCL's form with TB, three service letters, and a DEEDS submission on file. Staff #9 needs CPR/ First Aid, annual review of safe sleep, an orientation, a job description, a health appraisal on OCCL's form with TB, release of employment history, and service letters. Staff #10 needs CPR/ First Aid, criminal history determination, a health appraisal on OCCL's form with TB, three service letters, and one reference. Staff #11 needs CPR/ First Aid, two references, a health appraisal on OCCL's with TB, release pf employment history and corresponding service letters. Staff #12 needs CPR/ First Aid, a professional development plan, three service letters, and two references. Staff #13 needs CPR/ First Aid, two references, adult abuse registry check, release of employment history, and two service letters.”

“Ensure child files are complete and available. Staff #1 stated the facility has an enrollment of 86 children but the files were not available on sight because [name withheld] had taken them home.”

“Repair the missing toilet seat in the girls bathroom. Repair the vent shield in the two-year-old classroom. Remove or repair the rusted soap dispensers with chipping paint from two bathrooms. LS Sommer observed belongings in the one-year-old classroom touching on labeled hooks. This was discussed and staff corrected it. Purchase covered trashcans for the kitchen.”

“Ensure food is stored properly with labels to avoid spoilage. LS Sommer observed cheese and bacon unwrapped in the refrigerator. This was discussed and corrected when it was thrown away.”

“Repair the gate to ensure it is self-closing and self-latching. Remove the broken basketball backboard with exposed shattered glass.”

“Ensure there are sufficient quantities of toys School-age needs language/ literacy, manipulatives, science, music, dramatic play, and art. The two-year-olds need more language/literacy.”

“Purchase a new foot activated trash can for the girls changing station. Provide disposable covers to all changing stations with soap/water, and disinfectant.”

“Complete and post the monthly fire drill log and inspections. LS Sommer did not observe an inspection past June 2022. Purchase enough emergency water and food to shelter in place for 24 hours.”

“Ensure weekly lesson plans are available for each classroom. Lesson plans were needed in the one-year-old, two-year-old, and preschool classroom.”

“Post and follow a daily schedule. A daily schedule was needed for the one-year-old, two-year-old, four-year-old, and school-age classroom.”

“Ensure the application is submitted at least 60 days prior to license expiration.”

“Ensure access to files is available at all times. LS Sommer requested the teacher trained in day-to-day form. According to staff, the office was locked. LS Sommer requested attendance for the administrator and it could not be provided.”

“Ensure personal belongings are not touching and in labeled storage. LS Sommer observed the preschool children's belongings lined up along a wall touching. This was discussed and corrected.”

“Ensure medication is labeled with a child's name. LS Sommer observed diaper cream without labels. This was discussed and corrected.”

“Ensure a monthly lesson plan is posted for the school-age classroom.”

“Ensure all required activities are in the school-age classroom. LS Sommer observed one container of blocks and books.”

“On September 30, 2022, OCCL received a complaint regarding improper staff-to-child ratio and accident and injury procedures. An investigation was conducted on October 4, 2022, and concluded on October 10, 2022. This complaint is substantiated for improper staff-to-child ratio because according to attendance records and interviews with staff during the visit, classrooms were not following proper staff-to-child ratio. During the visit, improper staff-to-child ratio was observed because an aide was alone with ten four-year-old children and an early childhood intern, who had been employed for less than one month, was alone with six one-year-olds. Additionally, attendance records reviewed after the visit from September 29, 2022, show improper staff-to-child ratio, unqualified staff alone with children, and staff without criminal history determination alone with children. There is no evidence to substantiate this complaint for not following accident and injury procedures for Child #1 because all interviewed staff stated these procedures were followed and LS Sommer observed an accident and injury report for Child #1 from September 29, 2022. An additional concern noted was Staff #1 was observed changing a child s diaper without following the proper diaper-changing procedures.”

“On September 30, 2022, OCCL received a complaint regarding lack of supervision and accident and injury procedures. An investigation was conducted on October 4, 2022. This complaint is substantiated for lack of supervision because Staff #2 was alone with up to 17 children, ages one-year to four-years-old causing a lack of proper supervision of the children. This complaint is substantiated for not following accident and injury procedures because Staff #1 and [name withheld] did not immediately make contact with the parent/guardian or emergency contacts of Child #1 for injuries regarding Child #1 s face. A concern noted was, staff attendance was not accurate because Staff #1 was signed in on the attendance record for the indoor playground from 8:00 a.m. until 8:40 a.m.; however, based on video footage and Staff #1 s statement, she was not physically present with the children and Staff #2.”

“Ensure staff to child ratio is maintained. During the visit, LS Sommer observed an aide alone with ten four and five-year-old children. While in the classroom, a staff member brought an early childhood teacher and six three-year-old children into the classroom to combine. LS Sommer observed three three-year-old children on the indoor playground with the one and two-year-old children. According to attendance, an aide was alone with 12 two-year-old children from 10:06 a.m. until 12:39 p.m. Six one-year-old children were signed into the one-year-old classroom alone until an aide signed in at 12:30 p.m. on the tracking sheet. This was corrected by the time LS Sommer left the facility.”

“Ensure staff have criminal history eligibility prior to being alone with children. One staff was observed alone during the visit with ten four-year-old children without criminal history determination due to out of state checks pending.”

“OCCL received a complaint on May 2, 2022, regarding improper staff-to-child ratio, lack of supervision, and not completing comprehensive background checks. An investigation was conducted on May 4, 2022. This complaint is substantiated because according to attendance records dated April 8, 2022, April 27, 2022, and May 4, 2022, improper staff-to-child ratio occurred in multiple classrooms. Additionally, at the complaint visit, LS [name withheld] observed children being sent to the restroom in the one-year-old classroom which placed the classroom over the allowable staff-to-child ratio for one-year-old children with one staff member. This complaint is substantiated for lack of supervision because LS [name withheld] observed one child alone in the bathroom. There is no evidence to substantiate not completing comprehensive background checks because all staff present at the visit have been fingerprinted for the facility and staff denied the allegations. Additional concerns noted were for not having the administrator and curriculum coordinator onsite for the required number of hours because during the visit [name withheld] were not present and attendance documentation could not be provided and the discrepancies on the attendance records and staff statements at the visit. LS [name withheld] was unable to determine if one classroom had improper staff-to-child ratios or if a classroom had an unqualified staff member alone.”

“Ensure staff-to-child ratio is maintained. LS Sommer observed two staff alone with 13 children, the youngest was one-year-old. LS Sommer observed a one-year-old child walk alone from the one-year-old bathroom to the indoor playground. This was discussed and corrected when a third staff entered the indoor playground.”

“Ensure children under two-years-old are not provided screen time. LS Vandewater observed a group of children watching a staff members phone, the youngest was one-year-old. This was discussed and corrected.”

“Ensure staff sign in and out of the attendance record to reflect their presence in a classroom. According to attendance, during lunch breaks from 12:00-1:07 p.m., one staff was alone with 17 school-age children. When asked, staff stated another staff member was present.”

“Ensure staff-to-child ratio is maintained at all times. LS Sommer observed 13 children, the youngest was one-year-old, alone with two aides. A school-age intern was alone with three one-year-old children.”