The Learning Experience

“Ensure insurance is completed and submitted.”

“Ensure all staff files are complete. -Date of hire for Staff #4, 16, 20, and 22. -CPR and First Aid for Staff #1, 16, and 28. -Annual review of safe sleep for Staff # 21 and 28. -Annual review of child abuse and neglect for Staff # 21 and 28. -PD plan for Staff # 16, 22, and 28. -Orientation for Staff #4. -Job Description for Staff #4. -References for Staff #20. -Health appraisal for Staff #1, 9, and 14. -TB results for Staff #9 and 4. -Release of employment for Staff #5, 16, and 20. -Service letters for Staff #1, 5, 9, 16, and 20.”

“Ensure children's files are complete. -Child #1 needs an updated health appraisal with immunizations.”

“Ensure children's development assessment and goals are completed and current. Send completed development plans for Child #2, 3, 6, 9, 14, and 17.”

“Ensure all surfaces are cleanable and in good repair. -Repair and repaint back walls in the Toddler B, Toddler A, Preschool 2, and Preppers. Ensure trash cans are covered in bathrooms. -Trash can in the Prepper is broken and has no cover.”

“Ensure equipment is accessible. -No books were available in the Toddler B classroom. Remove the broken basket from Preschool 2 classroom. Repair/Replace the couch in the Preschool 3 classroom.”

“Ensure diaper changing mats are in good condition and cleanable. -Replace diaper changing mats in Infant A and Toddler B classrooms.”

“Ensure MAR's are complete and current for any child receiving over-the-counter medication. -Send completed MAR for Child #19, 20, 21, 22, 23, 24, and 25.”

“Ensure infant feeding schedules are completed and current. -Send updated infant feeding schedules for all infants enrolled.”

“Ensure application is completed 60 days prior to expiration.”

“The Office of Child Care Licensing (OCCL) received a complaint on March 31, 2026, regarding incorrect staff-to-child ratios. An investigation was conducted on April 1, 2026. This complaint is substantiated for incorrect staff-to-child ratios based on attendance records reviewed. Attendance records reviewed documented classrooms were not in correct staff-to-child ratio on multiple dates between March 24 and March 27, 2026. An additional concern noted was attendance records reviewed documented both children and staff were not signed out of classrooms accurately.”

“The Office of Child Care Licensing (OCCL) received a complaint on November 13, 2025, regarding concerns of not following positive behavior supports. An investigation was conducted on November 19, 2025. This complaint is substantiated for not using positive behavior management strategies. LS #1 interviewed Administrator #1 and 11 staff members during this investigation; 10 of those staff members denied witnessing any staff not using positive behavioral supports and stated they only use positive behavior management techniques themselves. One staff member stated they have observed questionable interactions but did not elaborate further. However, a walkthrough of the facility and observation of classrooms showed a staff member using prohibited acts of behavior management. This staff member was observed yelling in a child's face and roughly placing the child back into a chair for a time out in the two-year-old classroom.”

“Ensure staff files are complete. Annual review of sleep safe for Staff #1, #5, and #6. Annual review of abuse and neglect for Staff #1, #5, #6. OCCL Health and Safety for Staff #3. CPR and First Aid for Staff #3 and Staff #4. Release of employment for Staff #2 and Staff #3. Service letter for Staff #4.”

“Ensure children's files are complete. Blood Lead screening results for Child #11 and #12. Developmental plan for Child #3.”

“Ensure surfaces are clean and cleanable. -Ceiling tile in the hallway needs to be replaced. -Back wall in Pre-School 1 and Preschool 2A needs to be cleanable. -Repair non-cleanable areas.”

“Ensure the refrigerator in the Toddler A classroom is cleaned.”

“Ensure cot charts are posted and completed. No cot charts are posted and completed in Pre-School 2A, Preschool 1, and Preppers. -Corrected at visit”

“Ensure infant bottles are labeled. Two infants' bottles were not labeled correctly. -Corrected at visit-”

“Ensure children's files are complete. Child #4 needs a health appraisal.”

“Ensure vents are clean and dust-free. Dust build up on vents in Toddler A, Toddler B, Preschool A, and Preschool 2. Ensure trash cans are covered in bathroom in the Preppers and PreSchool 2. -Corrected at visit.”

“Ensure nap equipment is labeled or has an updated cot chart. -Corrected at visit”

“Ensure equipment is in good condition and enough for children enrolled. Add and/or replaced book in Toddler B and PreSchool 2.”

“Ensure soap is available in twaddler diaper changing area. Soap dispenser is hanging off wall and not able to be used. -Corrected at Visit.”

“Ensure foot-activated trash can is in the diaper changing area. -Corrected at Visit”

“The Office of Child Care Licensing (OCCL) received a complaint on July 5, 2024, regarding concerns about not using respectful communication, including sharing confidential information, staff using loud/threatening tones in the facility, not following staff policies, and not following illness policies. An investigation was conducted on July 10, 2024. This complaint is substantiated for staff using loud/threatening tones in the facility based on interviews conducted with staff members. Staff interviewed stated Staff #1 did use a loud/threatening tone towards an administrator. While responses were mixed, three staff members also stated the administration team has been seen being unprofessional by using inappropriate tones and belittling in front of others. There is no evidence to substantiate this complaint for concerns about sharing confidential information based on interviews conducted. All staff members interviewed stated no confidential information is shared throughout the facility that they are aware of. There is no evidence to substantiate this complaint for not following staff policies based on interviews conducted and observations of facility policies during this visit. Staff interviewed stated staff must work the day before and after a holiday to get paid, which matches the staff handbook. There is no evidence to substantiate this complaint for not following illness policy based on interviews conducted. All staff members stated families are always notified of a contagious illness via the applications used by the facility or by a sign on the classroom door, and noted children are picked up as soon as they show signs of illness. Staff interviewed stated children do not return until symptom-free or with a doctor s note.”

“Ensure staff files are complete. Annual review of abuse and neglect for Staff #2 and Staff #5. Orientation for Staff #1. Adult abuse registry for Staff #4 and Staff #7. -Corrected at visit. OCCL Health and Safety training for Staff #6 and Staff #7. Professional Development Plan for Staff #5.”

“Ensure Parent right to know log is completed for enrolling families and enrolled families.”

“Ensure children's files are complete. Blood Lead screening results for Child #1, #6, and #10”

“Ensure trash is covered. No lids in preschool 1 bathroom and indoor playroom bathroom. -Corrected at visit.”

“Ensure rest equipment is labeled. Nap equipment was not labeled in the Twaddler and Preschool 1 classroom.”

“Ensure classroom have enough equipment. Twaddles classroom needs additional equipment in language/literacy, manipulatives, and dramatic play.”

“Ensure there is enough supplies for a shelter in place.”

“Ensure staff files are complete. Staff #1 needs OCCL health and Safety training. Staff #2 needs a job description.”

“Ensure staff files are completed. References are needed for Staff #1 and Staff #2.”

“The Office of Child Care Licensing (OCCL) received a complaint on January 22, 2024, regarding concerns of lack of supervision, staff performing other duties such as using personal cellphones while caring for children, and not providing truthful information to a parent or OCCL. An investigation was conducted on January 30, 2024. This complaint is substantiated for lack of supervision based on attendance records reviewed from January 18, 2024. Attendance records reviewed showed two classrooms over staff-to-child ratio and one classroom over maximum group size on this date. This complaint is substantiated for Staff #1 using her cell phone in the classroom with children present. This complaint is substantiated for not providing truthful information based on documentation collected at the visit and interviews with staff members because Staff #1 first indicated to Parent #1 that nothing was around Child #1 to cause an injury but later stated Child #1 had a shaker toy. During this investigation, LS Daffern requested the timecard for Staff #2 and was provided with contradicting information and times from staff. An additional concern noted at this visit was incomplete attendance records for children and staff members, as there were several records with the children and staff not being signed in and out or documenting transitions.”

“Ensure all children and staff are signed into the classroom attendance sheet.”

“Ensure all lesson plans are updated and hung up.”

“The Office of Child Care Licensing (OCCL) received a complaint on September 28, 2023, regarding concerns about staff having other duties and/or responsibilities resulting in improper staff-to-child ratios, the administrative team not being available to help, and not notifying families of exposure to contagious illness. An investigation was conducted on October 3, 2023. This complaint is substantiated for administration not being available to help based on observation and interviews conducted with staff members. There is no evidence to substantiate this complaint staff members having other duties or responsibilities based on interviews conducted. There is no evidence to substantiate this complaint for improper staff-to-child ratios based on interviews conducted and observations during this visit. All classrooms were within proper staff-to-child ratio during the visit. There is no evidence to substantiate this complaint for not notifying families of exposure to contagious illness based on interviews conducted. All but one staff member interviewed noted families are always notified of a contagious illness via the applications used by the facility or by a sign on the classroom door, and Administrator Debra Romish stated no children have been sent home sick recently.”

“Ensure staff Files are completed. Staff #1 needs orientation, one additional reference, release of employment, and service letters.”

“The Office of Child Care Licensing (OCCL) received a complaint on August 8, 2023, regarding concerns about not following the release of children policies and providing untruthful information. An investigation was conducted on August 11, 2023. This complaint is substantiated for failing to release a child to a parent and providing untruthful information based on interviews conducted. While the staff members interviewed stated they were verifying the information on the custody agreement for Child #1, a copy of the agreement clearly states Parent #2 had custody of Child #1 on the date of this incident.”

“The Office of Child Care Licensing (OCCL) received a complaint on June 30, 2023, regarding incorrect staff-to-child ratios. An unannounced visit was conducted on July 5, 2023, to investigate this complaint. This complaint is substantiated for improper staff-to-child ratios because multiple classrooms were out of ratio based on a review of attendance records. Additional concerns noted were maximum group size was exceeded in three classrooms, an unqualified staff was alone with children, toddlers were not cared for in an area physically separate from the older children, and staff and child attendance records were incomplete.”

“The Office of Child Care Licensing (OCCL) received multiple complaints between June 1, 2023, and June 9, 2023, regarding improper staff-to-child ratios, maximum group size requirements not being followed, and children being cared for in an unlicensed area. An investigation was conducted on June 6, 2023. Based on the documentation provided, the complaints are substantiated. Attendance records showed proper staff-to-child ratios were not followed in the Preschool I classroom on May 24, 2023, and in the two-year-old classroom on June 2, 2023. The records also verified maximum group size was exceeded in the Infant A classroom on May 30, 2023, and in the Infant B classroom on June 2, 2023. Two staff interviewed stated some classrooms are over ratio in the morning depending on staff s schedules. Attendance records dated May 31, 2023, also showed two children were cared for at the front desk, which is an area not approved for child care. Additional concerns noted were arrival and departure times for staff and children were not accurately documented.”

“The Office of Child Care Licensing (OCCL) received a complaint on June 20, 2023, regarding not notifying parents of important information. An investigation was conducted on June 26, 2023. Based on an interview and documentation received, this complaint is substantiated for not clearly communicating with enrolled families. The facility utilized a means of communication not listed within the parent handbook or enrollment agreement. The messages sent to the families did not align with the information provided to families verbally on June 19, 2023. There is no evidence to substantiate for improper transportation based on an interview conducted. [name withheld] stated she is unaware of an incident with any child being returned to their elementary school by their school bus. [name withheld] noted an incident where a driver attempted to drop a child off on the wrong side of the building, but [name withheld] stated brought this child into the facility.”

“Ensure all documentation and states are truthful.”

“Ensure all staff files are completed. Staff #1 needs first aid.”

“Ensure the parent right-to-know log is completed.”

“Ensure children have progress documented.”

“Ensure children's attendance is completed with exact arrival and departure time.”

“Ensure all trash cans are covered. No lids in Twaddler and Pre-School bathrooms.”

“Ensure food free of Spoilage.”

“Ensure soap and water is available.”

“Ensure the foot-active trash can is operational. Trash can in the preppers in broken.”

“Ensure medication administration record is completed correctly and completely by parents.”

“Ensure written feeding schedules for all infants. Child #17 needs an updated schedule. Ensure all infant bottles and cups are labeled. Two cups on the counter with no labels.”

“Ensure lesson plans are completed and hung up. Send in one week of lesson plans for all classes.”

“The Office of Child Care Licensing (OCCL) received a complaint on April 27, 2023, regarding not following procedures for monitoring the center entrance and the presence of the administrator. An investigation was conducted on May 5, 2023. This complaint is substantiated for not following procedures for monitoring the center entrance. A parent was unable to enter the building to pick up their child for an undetermined amount of time due to the facility s key fob being programmed to shut off.”

“Ensure children are supervised by a qualified staff member. Complete DEEDS certification for a staff member.”

“Ensure infant feeding schedules are completed and updated monthly.”

“One staff member was missing documentation of orientation.”

“The Office of Child Care Licensing (OCCL) received a complaint on February 7, 2023, regarding improper staff-to-child ratios and maximum group size. An investigation was conducted on February 10, 2023. This complaint is substantiated for improper staff-to-child ratios and exceeding maximum group size because multiple classrooms were out of staff-to-child ratio based on a review of attendance records and interviews with staff members. Additional concerns noted were staff and child attendance records were incomplete or inaccurate.”

“The Office of Child Care Licensing (OCCL) received a complaint on January 26, 2023, regarding improper staff-to-child ratios and maximum group size. An investigation was conducted on January 27, 2023. This complaint is substantiated for improper staff-to-child ratios and exceeding maximum group size because multiple classrooms were not following proper staff-to-child ratio based on a review of attendance records and interviews with staff members. Another concern noted was staff and child attendance records were incomplete and did not document combining classes for nap time.”

“Ensure all staff has an eligibility letter or provisional eligibility letter before starting their employment.”

“Ensure all staff files are completed. - Professional development plans are needed for Staff #4,5,6,7,9,11,12,13, 14,15, and 16. -Orientation is needed for Staff #8, 17, and 18. -References are needed for staff #18. -Service letters are needed for Staff #8,10,17, and 18. -Job descriptions are needed for staff #1.”

“Health and Safety training needs to be completed by Staff # 2,3,4,5,6,7,8,10,11,12,13,14,15,17, and 18.”

“Ensure all surfaces are well-repaired and cleanable. - Patches in the hallway need to be smoothed and painted.”

“Ensure all children have top and bottom covering during naptime. -A child in the Toddler B classroom had no blanket or sheet.”

“Ensure each classroom has enough equipment in each activity area. -The twaddler room needs more equipment in manipulatives, blocks, art, and dramatic play. - Preschool 1 room needs manipulatives, dramatic play, science, and music”

“Ensure there is emergency water and food in the center at all times. - No water or food for shelter in place.”

“The Office of Child Care Licensing (OCCL) received a complaint on December 21, 2022, regarding improper discipline. An investigation was conducted on December 28, 2022. This complaint is substantiated for improper discipline because based on staff statements and interviews conducted, Staff #1 placed a child in a bathroom and closed the door when the child was crying during naptime. An additional concern noted at the visit was Staff #1 is not qualified through DEEDS Early Learning to be alone with children. Staff #1 was alone in the classroom on the day of the incident.”

“The Office of Child Care Licensing (OCCL) received a complaint on November 7, 2022, regarding incorrect staff-to-child ratios. This complaint is substantiated for incorrect staff-to-child ratios because multiple classrooms were out of ratio based on a review of attendance records and interviews with staff members. Concerns noted were staff and child attendance records were incomplete.”

“Ensure all required documentation has been submitted for a comprehensive background check.”

“Ensure all staff files are completed, Review of safe sleep id needed for Staff # 1,2,3,5,6,8,9,10,11,12,13,14,15 Review abuse and neglect is needed for Staff # 1,2,3,4,5,6,8,9,10,11,12,13,14,15 Orientation is needed for Staff # 7,8,11,14 Job description is needed for Staff # 7. References are needed for Staff # 2,4,7,12. Declaration and Drug/ Alcohol statement is needed for Staff # 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15. Adult abuse registry is needed for Staff # 7, 11. Health appraisal with TB is needed for staff # 11. Release of employment is needed for Staff # 4, 5, 9, 11, 14. Service letters are needed for Staff # 1,2,4,6,9,11,12,13,14,15.”

“Ensure there is a parent-right-to-know log for all enrolled children and touring families.”

“Ensure all children files are completed. Lead lab screening results are needed for Child # 1, 2, 4, 10. A health appraisal for child # 13, 14.”

“Ensure all trash cans are covered and in working condition. Trash can in the Pre-School 2 room is broken.”

“Ensure all cots are labeled. There was no cot chart or names on cots in the old year room.”

“Ensure there is a changing mat in each diaper-changing location. Preppers and Twaddlers rooms do not have mats. Twaddler room needs a foot activated trash can in diaper area.”

“Ensure monthly fire and evacuation drills are being completed monthly.”

“Ensure all infant bottles are labeled. One child's bottles are not labeled in the infant room.”