Kindercare (Casho Mill)

“On June 25, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of lack of supervision, children having access to hazardous materials, failure to provide an incident report, failure to call Poison Control due to possible ingestion of a toxic material, and not permitting families to provide meals and snacks. An investigation was initiated on June 30, 2026, and concluded on July 6, 2026. This complaint is substantiated for children having access to hazardous materials based on interviews conducted. All staff members interviewed stated Child #1 climbed onto a chair and had access to a bottle of liquid Wite-Out. Based on interviews conducted, this complaint is substantiated for failure to call Poison Control due to possible ingestion of a toxic material. Administrator #1 stated they did not contact Poison Control since Child #1 was picked up immediately to seek medical attention. This complaint is substantiated for not permitting families to provide meals and snacks based on interviews conducted and review of KinderCare policies. KinderCare policy states, Should a child have any religious or dietary requests or restrictions, that request will be included on the current allergy and dietary preference list If it is necessary for food items to be brought from home, we will monitor those items for safety and assess for potential choking hazards...Food from home can be kept in a center refrigerator as needed . When interviewed, Staff #1 stated all families must provide a doctor's note to be able to provide meals or snacks for their child. There is no evidence to substantiate this complaint for lack of supervision based on interviews conducted and review of attendance records. Staff #2 stated staff members were engaged in the learning activities with children when Child #1 accessed the bottle of liquid Wite-Out. Staff #2 stated they observed the incident but were unable to get to Child #1 quickly enough to prevent the Wite-Out from being opened. Attendance records reflected Child #1 s classroom was within the required staff-to-child ratio. There is no evidence to substantiate this complaint for failure to provide an incident report based on interviews conducted. Administrator #1 stated the report was completed on June 16, 2026, after Child #1 was picked up for medical attention and was signed and completed once Child #1 returned to care on June 24, 2026.”

“The Office of Child Care Licensing (OCCL) received a complaint on February 26, 2026, regarding failing to use positive behavior management strategies. An investigation was conducted on March 2, 2026. This complaint is substantiated for failing to use positive behavior management strategies. LS #1 interviewed Administrator #1 and six staff members during this investigation; three of those staff members denied witnessing any staff not using positive behavioral supports and stated they only use positive behavior management. The administrator and three staff members stated they have observed Staff #1 using inappropriate techniques while guiding the children.”

“Ensure staff members have a comprehensive background check and eligibility determination or provisional eligibility prior to the start of employment.”

“Ensure staff files are complete. -OCCL Health and Safety for Staff #2, #5, and #12. Out of State clearances for Staff #1, #7, and #14. -Completed background for Staff #10. -Review of sleep safe and abuse and neglect for Staff #9 and #11. -Health appraisal with TB for Staff #12 and #13.”

“Ensure parent's right to know is current and completed at every tour.”

“Ensure children's files are complete. -Blood lead screening results for Child #1.”

“Ensure each classroom has soap and water in the one-year and two-year-old classrooms.”

“Ensure food is labeled with expiration dates.”

“Ensure staff members and children are washing their hands after diaper changing.”

“Ensure emergency water is present for the number of children enrolled .”

“Ensure Infant feeding schedules are completed and updated monthly.”

“Ensure lesson plans are completed and current.”

“Ensure staff files are complete. Annual review of abuse and neglect for Staff #1 and #7. Annual Review for Sleep Safe for Staff #1 and #7. OCCL Health and Safety Training for Staff #2 and #4. Health appraisal with TB for STaff #3, #4, #5, #6, #8, and #10. CPR and First Aid for Staff #2 and #6. Professional development for Staff #9.”

“Ensure staff are signing in upon arrival. One staff member was not signed in. -Corrected at visit.”

“Ensure parent right-to-know log is complete and current.”

“Ensure children's files are complete. Updated health appraisal for Children #7, #10, and #14. Immunizations for Child #10, #13, and #14. Blood lead screening results for Child #1, #4, #8, #10, #13, and #14. Developmental plans for Child #12, #17, and #18.”

“Ensure Radon testing is completed every five years.”

“Ensure surfaces are clean and cleanable. Replace ceiling tiles in the Toddler B classroom with water damage.”

“On March 27, 2024, three complaints were called into the Child Abuse and Neglect Report line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaints on March 27, 2024, and accepted them for investigation regarding improper discipline and lack of supervision. An investigation was conducted on April 2, 2024. This complaint is substantiated for lack of supervision based on interviews conducted and statements received. Child #1 was left outside for two minutes when the rest of Child #1 s classroom came in from the playground. There is no evidence to substantiate this complaint for improper discipline. All staff members interviewed stated they have never used improper discipline with children in care and stated they have not witnessed other staff use improper discipline in the facility. One of the staff members named in the allegations is no longer employed at the facility. Non Compliance Cited: Reg #27 A licensee shall ensure supervision and direct observation of children are provided at all times. When Child #1 was left outside on the playground, there was no direct supervision for two minutes.”

“Ensure staff files are complete. Staff #1 and Staff #2 need review of child abuse and sleep safe. Staff #3 needs an health appraisal with TB.”

“Ensure children files are complete. Child #3 needs blood lead screening results.”

“Ensure children's items are not touching. Children's items in the Pre-K room are touching in cubbies.”

“Ensure all surfaces in kitchen are cleanable.”

“Ensure all toys on the playground are not broken. Remove all broken toys.”

“Ensure all classrooms have enough equipment in pre-K classroom.”

“The Office of Child Care Licensing (OCCL) received a complaint on October 12, 2023, regarding concerns of not following infant feeding schedules or doctor s notes stating a child could not eat meat, not using proper handwashing procedures, and not following proper administration of medication procedures. An investigation was conducted on October 16, 2023. This complaint is substantiated for not following proper administration of medication procedures because review of medication administration records (MAR) and interviews with staff members showed the incorrect MAR was used for prescribed medication and was not being signed as required by staff members. There is no evidence to substantiate this complaint for not following infant feeding schedules due to a review of infant feeding schedules and staff interviews conducted. Staff members interviewed stated infant feeding schedules are updated monthly by parents and followed daily. There were no doctor s notes or noted preferences from Parent #1 regarding whether the child could be served meat from before the date of this complaint. There is no evidence to substantiate this complaint for not using proper handwashing procedures based on classroom observations and staff interviews. A staff member was observed washing a child s hands after diapering. Staff stated children get their hands washed after every diaper change, before and after meals, and when their hands become dirty.”

“The Office of Child Care Licensing (OCCL) received a complaint on September 7, 2023, regarding improper staff-to-child ratio and not having an organized system of business management due to being non-responsive to staff needs. An investigation was conducted on September 11, 2023. This complaint is substantiated for improper staff-to-child ratios because multiple classrooms were out of staff-to-child ratio based on a review of attendance records and interviews with staff members. There is no evidence to substantiate this complaint for not having an organized system of business management due to non-responsiveness to staff based on staff interviews conducted. Staff stated help does come to help in the classrooms unless there is no one available in the office at that moment.”

“Ensure the EC Administrator has specialized training in Infant/ Toddler.”

“Ensure all staff are complete. Staff #1,2,and 3 need health and safety training.”

“Ensure all child files are completed. Child #12 and 13 need lead lab screening results.”

“Ensure all indoor is cleanable. Back wall in the school-age room needs to be patched and cleanable. Adequate lighting in a bathroom. Preschool bathroom light does not stay on. Replace vent in the pre-school room. Vent is broken and a hazard to the children. Garage cans need to be covered and emptied as required. Trash can in Toddler B room is broken and trash can on the playground needs to be emptied. Molding in the bathroom needs to be attached back to the wall.”

“Ensure trash can is within arms reach in diaper changing area. Trash can in Toddler A room is not in reach. Trash Can is placed outside of the half wall.”

“Ensure evacuation routes are posted in each classroom. Toddler B room had no evacuation route posted.”