Kidz Klub Childcare

“On July 27, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding not following policies regarding expulsion or suspension, and staff not speaking respectfully to others. An investigation was conducted on August 5, 2026. According to documentation and staff interviews, this complaint is substantiated for not following policies regarding expulsion or suspension. Though the provider referenced a policy that children cannot stay at the child care past 11:00 p.m. and it was grounds for termination of care, this policy was not included in the parent handbook. Based on documentation and staff interviews, there is no evidence to substantiate this complaint for disrespectful communication. All staff interviewed stated the provider was not disrespectful and text messages that were reviewed were not disrespectful in nature.”

“Ensure Parents Right to Know is complete for all new tours. Send a picture”

“Ensure child files are complete. Full file needed for Child #19. Health appraisal with immunizations for Child #1, 3, 4, and 9. Health appraisal for Child #5. Immunizations and blood lead screening for Child #2 and 13, or exemptions. Blood lead screening for Child #12. Health appraisal with immunizations and blood lead screeninag for Child #18.”

“Ensure fire extinguishers are inspected annually. Send a picture of the tags.”

“Ensure fire drills are preformed and documented monthly. One was performed with specialist present, so send a picture of December's to OCCL.”

“Ensure staff members have current first aid/CPR. Send cards for Staff #1 and Staff #2 Cited 1/2/2026- 8 hours for Staff #2”

“Staff #1 needs 3 hours of training, Staff #3 needs 6 hours of training (which can include first aid/CPR)”

“Ensure child files are complete. Health appraisal needed for Child #4, 8, 9, and 11. Immunizations needed for Child #4, 8, 9, and 15. Blood lead screening needed for Child #1, 5, 7, 11, 13, and 14. Emergency medical permission needed for Child #6.”

“Ensure kitchen refrigerator has a thermometer. Send a picture to OCCL.”

“Ensure first aid kit on-site has roll gauze. Send a picture.”

“Ensure first aid kit in van is complete. Send pictures of gloves, eye patch, pen/notepad, plastic bag, roll gauze, safety pins, scissors, thermometer, triangle bandage/sling.”

“Ensure staff files are complete. Staff #2 needs 7-hour OCCL Health and Safety training and first aid/CPR. Staff #3 needs first aid/CPR.”

“Between March 26, 2024, and April 2, 2024, four complaints were received, three of which were called into the Child Abuse and Neglect Report Line and were not accepted for investigation by the Institutional Abuse Unit (IAU). The first three complaints were sent to the Office of Child Care Licensing (OCCL) and accepted for investigation on March 26, 2023, and the fourth complaint was associated with this complaint on April 2, 2024. All four complaints received were regarding concerns of improper discipline and lack of respectful communication with a parent. This complaint is substantiated for lack of respectful communication based on the verbal altercation LS [name withheld] heard on the phone between [name withheld] and Parent #1, including use of vulgar language in front of a child. There is no evidence to substantiate this complaint for improper discipline based on in-person staff interviews conducted and a telephone interview with one staff member. Staff members interviewed stated Staff #1 was redirecting Child #1 and Child #1 went limp, causing Staff #1 to accidentally scratch Child #1 as she fell. [name withheld] and Staff #1 stated an accident report was filled out regarding the incident and a meeting was offered to Parent #1. Non-Compliance cited: Reg # 18: Ensure a licensee and staff members teach by example by always being respectful when communicating with families.”

“On March 22, 2024, a complaint was called into the Child Abuse and Neglect Report line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaint on March 22, 2024, and accepted it for investigation regarding improper discipline, not following transportation policies, lack of respectful communication with a parent, and not following meal requirements. An investigation was conducted on March 26, 2024. This complaint is substantiated for improper discipline based on interviews conducted. [name withheld] stated she grabbed a child and used a strong tone with the child to redirect them while transporting them. This complaint is substantiated for not following transportation policies because formal contracts for transportation arrangements with signed parent s permission were not completed prior to beginning transporting children to and from the facility. There is no evidence to substantiate this complaint for lack of respectful communication with a parent based on staff interviews conducted. Staff members interviewed stated all staff use respectful communication when speaking with families. There is no evidence to substantiate this complaint for not following meal requirements based on staff interviews, observation of food in the kitchen, and observation of the menus from the City of Wilmington Parks and Recreation. Non-Compliance cited: Reg #18 A licensee shall ensure yelling, frightening, or grabbing children is prohibited, and staff members shall give directions in a clear, non-threatening manner. [name withheld] stated she grabbed and yelled at Child #2 when transporting Child #2. Non-Compliance cited: Reg#46 A licensee shall document transportation arrangements with the parent or guardian including the pickup and drop-off times when driving a child to and from the child's school. Children were being transported to and from the facility without written transportation arrangements.”

“Ensure the substitute has been fingerprinted every 5 years.”

“Ensure Parent Right to Know log is Completed.”

“Ensure children files are complete. Health appraisal for Child #10, 11, 12, 14, and 15. Immunization for Child #10 and 15. Blood Lead screening results for Child #1,8,9,11,12,14,15, and 16. Parent Right to know, screen time, and mat permission for Child #3.”

“Ensure all staff have administration of medication.”

“Ensure monthly fire drill is completed monthly. Send November fire drill.”

“Ensure menu is posted and available to be viewed.”

“Ensure all staff have CPR and Frist Aid.”

“Annual Training Hours for Staff # 1.”

“Ensure the Parent right-to-know log is completed.”

“Ensure children files are completed: Child #16 and Child #17 need dates of enrollment, hours and days attending, emergency card, parent right to know, screen time permission, transportation permission, mat permission, and permission to sleep in other areas. Health appraisal with immunizations for child #12, 16, 17. Lead lab screen results for child #,4,11,12,14,17.”

“Ensure monthly fire prevention is completed.”

“Ensure all rest equipment is labeled. Two children's equipment needs to be labeled.”