Next Generation Learning Academy

“Ensure Positive Behavior Management statement is posted. Send a picture of Positive Behavior Management posted in the center by February 6, 2026.”

“Ensure staff files are complete. Staff #1 needs CPR and First Aid, 9 training hours, Annual review of safe sleep, annual review of abuse & neglect, and PD Plan. Staff #2 needs CPR and First Aid and PD Plan. Staff #3 needs all items of file. Deeds certification. Staff #4 needs Medication certificate, Physical with TB, and Deeds certification. Staff #5 needs annual review of safe sleep. Staff #6 needs CPR and First Aid, 18 training hours including 2 in health and safety, PD Plan, 7-hour OCCL health and safety training, service letters and two more references. Staff #7 Needs 18 training hours including 2 in health and safety. Send documentation to OCCL by February 6, 2026.”

“Ensure child files are complete. Health appraisal is needed for Child #1, #2, #3, and #11. Immunization record is needed for Child #11. Blood lead screening result is needed for Child #4 The parent permissions are needed for Child #11 Developmental plans are needed for Child #1, #2, #3, #4, #5, #6, and #10 Send documentation to OCCL by February 6, 2026. Send documentation to OCCL by February 6, 2026.”

“Ensure trash cans are clean and are covered. Replace the broken trash can in the 3-4 classroom. Wash the two plush sharks. Send picture of cleaned sharks and replacement trash can by February 6, 2026.”

“Ensure first aid kit is complete. The first aid kit needs First aid guide, Gause pads, Instant cold packs, safety pins, triangle bandage. The travel bag needs all items and soap and water. Send picture if each item to OCCL by February 6, 2026”

“Ensure completed renewal application is submitted 60 days prior to license expiration date. Send renewal application by February 6, 2026.”

“OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. Between July 30, 2025, and August 4, 2025, the Office of Child Care Licensing received three separate complaints regarding failing to use appropriate behavior supports. An investigation began on August 8, 2025, and was concluded on September 15, 2025. After reviewing video footage and conducting interviews, this complaint is substantiated for failing to use appropriate behavior supports. All staff members interviewed stated that they did not witness Staff #1 strike Child #1. The video footage did not provide any indication that Child #1 was hit by Staff #1. However, video footage reviewed by LS #1 documented a harsh tone was used by Staff #1 when addressing Child #1. The video footage captures Child #1 approaching Staff #1 to show a drawing. In response, Staff #1 dismissed Child #1 using a harsh tone, saying, Go sit down! Administrator #1 stated they wrote up Staff #1 for the tone they used when speaking to Child #1. Another staff member stated Staff #1 can use a harsh tone toward the children.”

“Ensure staff files are complete. PD plans are needed for Staff #1, 2, 3, 5, 6. Annual sleep safe and review of child abuse is need for Staff #1, 2, 3, 4, 5, 6. Staff #2 needs a complete file. Send documentation to OCCL by February 7, 2025.”

“Ensure staff complete annual training hours. Training hours are needed for Staff #1, 2, 3, 4, 5, 6, including 2 hours in health and safety. Staff #2 needs 9 hours of training, including 1 hour in health and safety. Send documentaiton to OCCL by February 7, 2024.”

“Ensure staff are certified in CPR and first aid. Staff #1, 2, 3,4, 5, and 6 need updated CPR and first aid cards. Send documentation to OCCL by February 7, 2024.”

“Ensure child fIles are complete. Developmental plans are needed for Child #1, 2, 3, 4, 6, 7, 9, 11, and 12. Health appraisal, immunization, and blood lead are needed for Children #2, 3,8, 10, 11. Health appraisal is needed for Child #4, 6, 7, 9, and 12. Parent permissions are needed for Child # 9.”

“Ensure the refrigerator and Freezer have working thermometers. Ensure the refrigerator is in good working order. The temperature must be 41 degrees Fahrenheit or below. Replace the refrigerator in the kitchen. Send a picture of a working refrigerator and thermometers reading 41 or below and freezer reading 0 or below to OCCL by February 7, 2024.”

“Ensure staff member is fingerprinted and licensee receives an eligibility determination or a provisional eligibility notification before the start of employment. Staff #7 needs to be fingerprinted and receive eligibility letter before start of employment.”

“Ensure personnel files are complete. PD Plans are needed for Staff #2, #4, #7. Annual review of Sleep safe and abuse and neglect for Staff #5, #7 Updated CPR card for Staff #4”

“Ensure all staff complete the 7-hour OCCL Health and Safety training before working with children. Staff #7 must complete training before working with children.”

“Ensure child files are complete Health appraisals are needed for child #1, #7, #13 Immunizations are needed for child #1, #2, #3, #7 #13 Blood lead results are needed for Child #1, #2, #3, #7 Emergency card info is needed for Child #1, #2, #3 Signed permission PRTK and screen time permission for Child #4, #5 , #12”

“Follow an organized system for documenting annual progress of each child preschool-age and younger. Annual progress reports are need for all children preschool-age and younger”

“Ensure monthly fire drills are practiced and documented. Monthly fire prevention check sheet is posted.”

“Ensure completed application is submitted 60 days before licensing expiration.”

“The Office of Child Care Licensing (OCCL) received a complaint on February 28, 2023, alleging improper staff-to-child ratios and exceeding maximum group size. An investigation was conducted on March 6, 2023. The complaint is substantiated for improper staff-to-child ratios because during the visit the preschool room contained 10 children, the youngest of which was two years old, supervised by one qualified staff person. According to two staff, the infant room had two infants in the morning, who were brought to the toddler room so the person supervising them, Staff #3, could cook and serve lunches. The two staff stated Staff #3, who has no DEEDS certification, would be taking the two infants back to the infant room after lunches were served. There is no evidence to substantiate this complaint for exceeding maximum group size, based on observations, interviews of staff, and a review of attendance documentation. Additional concerns noted were during the visit there was not enough staff present to operate, toddlers were not cared for in an area separate from the older children, staff stated an infant had been sleeping in a cradle/swing, instead of a crib or pack and play, children and staff attendance records were inaccurate, and did not correctly document the location of individual children and staff.”

“All staff files must be complete. -CPR and first aid certification is needed in the files for Staff #2, #3, #4, #5, #6. -Administration of medication training or certification is needed for Staff #4, #7, #8. -Professional development plans are needed for Staff #1, #3, #4, #5, #6, #7, #8. -Annual review of child abuse and neglect is needed for Staff #1, #3, #5. #6. -Safe sleep annual review is needed for Staff #1, #3, #5, #6, #8. -Completed orientation forms are needed for Staff #2, #4, #7, #8. -The seven-hour Health and Safety Training for Early Childhood Professionals is needed for Staff #1, @2, #3, #4, #5, #7, #8. -A job description is needed for Staff #4, #7, #8. -Reference letters are needed for Staff #2 (4), #4 (2), #7 (4), #8 (4). -An adult abuse registry check is needed for Staff #4. -Health appraisals and TB results are needed for Staff #4, #7, #8. -A completed release of employment history is needed for Staff #4, #8. -Service letter(s) or proof requests were sent two times each, are needed for Staff #7, #8.”

“Staff Attendance is not properly documented.”

“All child files must be complete. -Days and hours of attendance are needed for Child #1, #4, #5, #12, #13, #15. -A date of enrollment is needed in the file for Child #4, #13, #15. -A child health appraisal with immunizations and lead blood screening results are needed for Child #1, #2, #3, #6, #7, #8, #13, #14. -Immunization records and health appraisals are needed for Child #11. -Leadn blood screening results only are needed for Child #9. -Parent right-to-know and screen time are needed for Child #1, #2, #3, #4, #6, #7, #9, #10, #11, #13, #14, #15. -Emergency transportation permission is needed for Child #4, #13. -An infant feeding schedule is needed for Child #10. -Permission to sleep on a mat or cot is needed for Child #6, #7.”

“Children's attendance is not documented properly. Send one weeks' worth of attendance documents for all classrooms, for the week of January 23, to January 27, 2023, that includes staff and children's sign in and sign out throughout the day.”

“Soap and water and sanitizer bottles are not labelled in each classroom. Spray bottles must be labelled. Send photos of each classroom's spray bottles. -Hazardous materials were in the hallway (paint), no cleaning materials can be stored near food. -Remove all hazardous materials from around food and anywhere hazardous materials are in reach of the children. Send photo of cabinet in the infant room and kitchen, and remove paint from the hallway.”

“Individual storage containers for infants' belongings are needed in the infant room, labelled with each child's name.”

“Refrigerated foods are not labelled with contents or dates once opened. Send photo of refrigerator contents with food labelled and dated.”

“-Window/ventilation fans must be working in all bathrooms. -Paper towels, liquid soap, and toilet paper must be accessible to children and staff in bathrooms. Send an email showing work was done to make the ventilation work in all bathrooms. There were no paper towels anywhere in the center. Rev. Williams went to the store and returned with paper towels.”

“Fall zones must have soft materials under and around six feel of the slides. -Remove broken toys from the playground.”

“The cots were not all labelled with children's names in the toddler and preschool rooms. Send photos of labelled cots/mats.”

“All classrooms need labelled soap and water spray bottles and bleach and water bottles, labelled and filled. Send photos.”

“There was no disposable covering for the diaper changing station in the toddler room. Send a photo when obtained.”

“There were no medication administration forms in the toddler room for those children needing diaper cream. Have parents complete MAR for,s and send copies to OCCL.”

“The first aid kit needs safety pins, a plastic bag, and more band aids. Send photo(s).”

“Monthly evacuation and fire drills must be completed monthly and forms retained. Send January and February fire drill logs to OCCL.”

“Written, updated monthly, infant feeding schedules are needed for all infancts enrolled. -The bottles for infants cannot be warmed in the steam-producing bottle warmer or in the microwave oven. Send an email stating infant bottles will be warmed in tap water.”

“All lesson plans need all activities listed that are requirements. -Toddler room needs physical activities and social/emotional activities listed on the lesson plans. -Send lesson plans for all classrooms for the week of January 23-27, 2023, with all the required activities listed. Read Regulation #74.”

“Toddler room did not have enough dramatic play equipment. Children must be allowed to handle the books and art materials.”

“Infant daily logs must be kept for all infants in care each day. There were no infant daily logs for infants at the time of the visit.”

“Time in confining equipment must be limited to 30 minutes (high chair, saucer, or baby seat).”

“The Office of Child Care Licensing (OCCL) received a complaint on November 2, 2022, regarding a lack of supervision and not responding appropriately to a medical emergency. An investigation was conducted on November 9, 2022. Based on the results of this investigation this complaint is substantiated because the Reporter provided the specialist with an accident/injury report which indicated Child #1 had a seizure while in care and also discharge paperwork from the child s doctor which states the child possibly suffered a seizure while in care. There is no evidence to substantiate a lack of supervision because both staff members who were interviewed stated they have never observed bullying taking place at the center.”

“The Office of Child Care Licensing (OCCL) received a complaint on September 21, 2022, regarding improper discipline, improper staff-to-child ratios, mixed ages of children at incorrect times, not following applicable federal, State, and local laws and regulations, unqualified staff alone with children, the administrator not being present at least 50 percent of the hours of operation, and food policy violations. An investigation began on September 28, 2022, and ended on October 24, 2022. The complaint is substantiated for mixed-age groups present at times not within the first and last 90 minutes of the hours of operation, as documented on the attendance records sent to [name withheld]. The complaint is substantiated for not following applicable federal, State, and local laws and regulations because the Wilmington Fire Marshal s Office inspected the facility on October 24, 2022, and found several violations, including the bed and other furniture set up in the basement. An additional concern noted is Staff #2 and Staff #3 did not have a DEEDS certificate in their personnel files at the time of the visit. There is no evidence to substantiate this complaint for improper discipline because Staff #1 and Reverend [name withheld] denied Staff #1 ever asked an older child to hit a younger child. There is no evidence to substantiate the complaint for improper staff-to-child ratios, as all attendance records showed classrooms to be in correct staff-to-child ratio. There is no evidence to substantiate this complaint for unqualified staff alone with children, as attendance records reviewed by [name withheld] showed qualified staff with children at all times. There is no evidence to substantiate this complaint for the administrator not being present at least 50 percent of the hours of operation, based on documentation which was provided to OCCL. There is no evidence to substantiate this complaint for food policy violations because Reverend [name withheld] denied giving her mother s food to children or children s food to her mother.”

“The Office of Child Care Licensing (OCCL) received a complaint on October 25, 2022, regarding the center not following meal service requirements, cleanliness and sanitation concerns, improper discipline, and not following center policy regarding photography of children and social media. An investigation was conducted on October 31, 2022. Based on the results of this investigation this complaint is substantiated for cleanliness and sanitation concerns because it was observed the carpet, rugs, and hardwood floors in the preschool room and the toddler room had stains, dirt, and debris. It was also observed the walls in the preschool rooms had peeling paint, dirt, a broken floor vent, and a missing baseboard. Other concerns noted at the visit were an infant was observed sleeping in a crib without a name label and not placed on the lowest mattress setting, and an unqualified staff member was observed alone in the infant classroom. There is no evidence to substantiate this complaint for food being prepared outside of the center, being provided by Meals on Wheels, or that the center has no posted menu because the specialists observed a posted menu at the time of the visit, evidence of meal preparation, and food was labeled with expiration dates. Also, there is no evidence to substantiate this complaint for improper discipline because the center administrator, Staff #1, and Staff #2 all stated they have never observed any staff member speaking to children harshly or using improper discipline with a child. Also, the center administrator, Staff #1, and Staff #2 all stated they had no knowledge of pictures or videos of children being posted to social media.”

“A complaint was received on June 9, 2022, alleging failure to notify a parent immediately of a serious or potentially serious injury, lack of supervision, and lack of respectful communication by staff. An investigation was conducted on June 15, 2022. There is no evidence to substantiate the lack of supervision, as Staff #1 stated Staff #2 witnessed Child #1 being hit by the ball. There is no evidence to substantiate lack or respectful communication, as Pastor Charles denied speaking unprofessionally to the Reporter. This complaint is substantiated for failure to immediately contact a parent or guardian after the child was hit in the face with the ball.”

“On November 12, 2021, a complaint was received alleging improper discipline of a child. An investigation was conducted on November 16, 2021. The complaint is substantiated for improper discipline, because Pastor Rhonda tried to move a child along in a way that did not encourage the child to gain control of her emotions, and caused the child to believe Pastor Rhonda had plucked her on the head, prompting the child to resist further.”